Advice on fixing any installation or running issues
CostAdviser Professional requires Microsoft's Windows 10. It will not run correctly on older version of Windows.
CostAdviser Professional requires Microsoft's Net Framework 4.7.2 or higher to be installed on your computer. This is normally kept up to date automatically by Windows Update. If you do not have it installed you can download and install the latest version manually from the Microsoft Net Framework website.
When you try and install CostAdviser Professional, you may get a message from Windows warning against installation. This message is generated by Microsoft by default simply because our app is not well known to them - it is a small-scale, highly-specialised app and not widely distributed. We can assure you that our app is legitimate and safe and has an authorised Digital Signature Certificate to prove its authenticity, which you can view by following the instructions stated further down this page.
To assist in the installation you can do the following:
If you receive a Windows SmartScreen warning for the reasons described above, you can use the following steps to bypass SmartScreen and install the program:
To view our authorised Digital Signature Certificate for our software, which verifies the authenticity of Costmodelling Limited and our software please do the following:
We are aware that Norton Security's Data Locker will sometimes interfere with the clean up operation when CostAdviser has been installed. The clean up procedure is part of the CostAdviserSetUp procedure and attempts to delete the temporary installation files used as part of the installation process. This is normal activity and a way of cleaning your computer of an unnecessary file. The file is in your Windows App Data temporary folder and is called CostAdviserSetUp.tmp
The blocking of the removal of this temporary file does not effect the installation of CostAdviser - that has all gone fine. It is purely the attempt the clean up afterwards that is affected and is not a crucial part of the installation procedure. If you run a program that cleans up your temporary files, that program will probably clean up this file anyway.